MncHost, Inc. reserves the right to add, delete or modify any provision of this policy at any time without notice. You agree to be bound by any changed MncHost may reasonably make to this agreement when such changes are made. If you have purchased services or software from MncHost, the term of this agreement shall continue in full force and effect as long as you take advantage of and use the software or services that we provide.
Refund Policy | Satisfaction Guarantee !
1. 60 Days Moneyback Guarantee Statement | Shared and Reseller Accounts
If for any reason you are unhappy with the services you receive from MncHost.com during anytime of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund .
2. 15 Days Moneyback Guarantee Statement | Remote Desktop Accounts
If for any reason you are unhappy with the services you receive from MncHost.com during anytime of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a partial refund of day unused.
3. 7 days money Back Guarantee Statement | Dedicated Servers
If any reason you are unhappy with our services ,you may request partial refund (unused days) via mail or cancellation form that your services be discontinued at which time you will receive a partial of service unused.:).
Note : Server setup charge ($20) & addon charges (Operating System ,Cpanel ,IP ) may not be refunded . In-case of software fault, software management issue , refund will not be granted.
*No refund on special deal servers .
Credit on Downtime(for shared/reseller hosting)
Below 99.99% – 99.00% : 5% of whole month
99.00% -95.00% : 10% of whole month
Below 95.00% : 100% of whole month
All new web hosting accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive two (2) emails including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and MncHost, this process may sometimes be delayed.
Free SSL Certificate offer in reseller and ultimate plus shared hosting
You have to pay for whole year to become qualify for free ssl certificate .
Domain Names and Domain Transfers
In order for your domain name to point to the MncHost server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair (primary- ns*.mnchost.com and secondary- ns*.mnchost.com). Please note: Our DNS are unique to each server so if you sign up and then a few months later open another account, you will not be using the same DNS as before.
Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to MncHost.com and away from your original registrar. You must create an account at MncHostdomains.com and initiate a transfer. A domain transfer is $12.99 and that goes toward one year of registration with MncHostDomains, added on to your current registration period with the previous registrar.
MncHost will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. MncHostDomains does not take responsibility for failing to renew domain names. Please note that domain registration is irreversible. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. If you have any questions at all about DNS changes or domain names in general, please open a ticket at our helpdesk.
MncHost.com, Inc. believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.
We prefer that you self-govern your content and remain responsible and all-knowing of what your website publically provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if MncHost.com, Inc. is made aware of any questionable content on a MncHost-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a MncHost server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.
MncHost.com, Inc., makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall MncHost.com, Inc. be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department.
We are always evolving to stay competitive in our market so, in the future, if modifications are made to your respective plan’s specifications and/or price, the change will not automatically take effect on your plan. It is the sole responsibility of the client to request any updates or modifications to a plan.
By registering your domain with MncHost.com, Inc. you agree to the Registrant Rights & Responsibilities as outlined by ICANN here.
As consideration for the software or services purchased by you and provided to you by MncHost, you agree to pay MncHost at the time you order. All fees are due immediately and are non-refundable unless otherwise expressly noted, even if your services are suspended, terminated, or transferred prior to the end of the services term. MncHost expressly reserves the right to modify pricing through email notification and/or notice on its web site. You may make payment by providing either a valid credit card or PayPal email address.
Shared hosting, reseller hosting, dedicated servers and collocation services are all billed on an automatic basis on the first of every month. Regular monthly charges will begin the following month. If you sign up for an annual plan you will also be charged a prorated amount and billed on a similar fashion. MncHost will automatically renew your services when they come up for renewal and will take payment from the payment method you have on file with MncHost.com at MncHost.com’s current rates.
If for any reason, MncHost is unable to charge your payment method for the full amount owed, or if MncHost is charged a penalty for any fee it previously charged to your payment method (such as a charge back dispute), you agree that MncHost may peruse all available remedies in order to obtain payment. You agree that among the remedies MncHost may peruse in order to effect payment, shall include but will not be limited to, immediate cancellation without notice to you of any domain names or services registered or renewed on your behalf.
You agree that you are solely liable for arranging that your services are renewed, and that MncHost shall not be liable to you or any third party if it is unable to charge your payment method in order to renew your services. You also agree that you are liable for all services that have been rendered on your behalf until a termination of service has been officially received by the accountholder for services.
If at any time, your hosting payments become past due, you will receive a notification via email (to the most recently updated email address on file) with instructions on rectifying the situation. Please note that MncHost.com holds the right to deny access to and/or de-activate accounts hosted on our servers of which have unpaid past due balances.
Shared/Reseller Accounts 10 days past due will be assessed a late fee calculated at 30% of the balance due to re-activate service.
Dedicated Server Accounts 4 days past due will be assessed a $20.00 USD or 10% of actual invoice amount (which ever max) as late fee to re-activate service.
VPS Accounts 4 days past due will be assessed a $10.00 USD late fee to re-activate service.
If an account holder submits a bank assisted dispute for services rendered, their hosting account will be de-activated within 48 hours if the payment issue has not been recovered. A $50.00 charge back fee will be added to the amount disputed by the customer.
We only accept credit cards, debit cards, or PaypPal for payment of services. Yearly plans renew automatically and are charged to the most recently updated credit card (or Paypal address) on file. In the event that your yearly/monthly charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly installments will incur for the entire duration services are rendered and you remain subscribed to until you submit proper cancellation of the account.
Any debt not paid 45 days after the due date will be forwarded to an outside collections agency for proper collection. At that time, the account holder will incur a $50.00 USD collection fee added to the balance previously due.
Please note that MncHost.com holds the right to deny access to and/or de-activate accounts hosted on our servers with past due balances.
PLEASE ADDRESS ANY QUESTIONS REGARDING PAYMENTS TO OUR ACCOUNTING DEPARTMENT BY OPENING A TICKET AT OUR HELPDESK
All dedicated server and collocation server invoices will be generated by the 25th day of each month.
All server invoices are due on the first of the month unless otherwise specified on your invoice.
Invoices are considered as late after the 4th day of the month. After this date, past due clients will be subject to suspension and a $15.00 late fee will be applied.
Suspensions will run between the 5th through the 7th day of each month. We avoid running suspensions over the weekend in order to avoid inconveniencing our clients with prolonged downtime.
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.
Shared/Reseller/Dedicated/VPS/Colocation Accounts – If you wish to cancel your services, you must complete cancellation form twenty five (25) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you will be liable for payment of the proceeding month and hereby agree to complete payment as invoiced accordingly.
If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of MncHost staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.
If, for any reason, MncHost fails to deliver said services to you, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces MncHost to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. Cancellations of accounts pre-paid for on a monthly basis will not receive a refund for the remainder of the billing period. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated refund based on the monthly rate of the same hosting plan. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
All dedicated and colocated servers are given access to bandwidth graphs which are updated in five minute intervals. These graphs are located in the client access area reffered as CORE. All bandwidth billing is exclusively calculated based on the graphs provided in CORE.
All leased and co-located server plans include a specific continuous allocated data transfer rate. Depending on the plan that you have the bandwidth usage included may vary. For example purposes, a plan with an allocated bandwidth of 1,500 GB of data transfer monthly is equivalent to a transfer rate of 4.5 Mbps in a 30-day calendar month. If your monthly usage exceeds the bandwidth transfer rate of 4.5 Mbps within your monthly billing cycle, you will be billed for overages exceeding 4.5 Mbps based on 95th percentile metering. In accordance to these terms of service, you are liable and agree to pay such overages at the rate of $75.00 per 1 Mbps of bandwidth.
Bandwidth Allocation 4.5 mbps
Bandwidth used for x month = 5.0 mbps (based 95th percentile metering)
Bandwidth overages = 5.0 mbps – 4.5 mbps = 0.5 mbps
0.5 mbps x $75.00/mbps = $37.50
If you anticipate high bandwidth usage, please contact our sales department via our helpdesk for further information on the availability of other plans with higher bandwidth allocations for lower rates.
Note: For calculation purposes, our accounting system defines one month as 30 days. Based on this definition the rate of 1 Mbps of continuous data transfer in a one month period is approximately 333.33 GB of bandwidth a month.
Further in-depth information on 95th percentile metering may be found on the following site:https://en.wikipedia.org/wiki/Burstable_billing
MncHost.com, Inc. provides free cPanel account transfers for all new accounts (less than 30 days from sign-up date). Transfer requests submitted after this 30-day period are subject to transfer fees based on source account size. Please contact a member of our sales team for more information. All transfers from remote networks (servers hosted outside of the our data centers) are not guaranteed. There are many factors that can affect remote transfers that may be out of our control (poor network connections, firewalls, missing/incorrect account credentials, corrupted source account data, etc.). We can only promise that we will make our best effort to transfer your data to our servers. If we are unable to complete the transfer, we will let you know so that you can handle the transfer yourself. We also cannot be held responsible for the integrity of your transferred data.
Source Server Requirements:
1. MncHost.com, Inc. may terminate the Program or Publisher’s participation in the Program for any reason upon five (5) day’s notice to Publisher.
2. Publisher agrees not to participate in the Program through any Website or e-mail service which is misleading, libelous, defamatory, obscene, abusive, violent, bigoted, hate-oriented, illegal, or offers any illegal good or service, links to any Web site that does so, offers or promotes any illegal activity or the disparagement of any individual group on the basis of age, color, national origin, race, religion, gender, sexual orientation or physical or mental handicap, which engages in sending unsolicited commercial e-mail.
3. Publisher is authorized to use MncHost.com, Inc. logos, trade names, trademarks, and service marks, solely for the purpose of promoting MncHost.com, Inc. products through the Program. Publishers may not alter, modify or change the foregoing in any way.
4. Immediately upon termination of the Program or Publisher’s participation in the Program, Publisher will stop displaying all advertising content or links relating to the Program.
5. Nothing contained herein shall imply any partnership, joint venture or agency relationship among the parties, and no party shall have the power to obligate or bind another party in any manner whatsoever, except to the extent herein provided.
6. These Terms and Conditions shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns.
7. MncHost.com, Inc. may modify any of these terms and conditions at any time with proper notice to Publisher. Continued participation in the Program will constitute acceptance of the modification by Publisher.
(a) Not Allowed in Program
1. Mask URL using any Brand Names.
2. Make any representations, express or implied, or create an appearance that a visitor to your site is visiting a MncHost.com, Inc. site; e.g., “framing” site.
3. Use any mark, name or domain name of any type, which is confusingly similar to Trademark or other Brand Name.
4. Engage in fraud or other conduct calculated to generate the payment to Publisher of commissions that do not reflect compensable Referrals/Leads/Booked Accounts within the spirit of the Program.
5. Engage in SPAM or unsolicited commercial advertising emails.
6. Must not offer an Incentive or Reward for purchasing a product through referral link. Incentives programs are not allowed and will be reversed.
(b) Protected Keywords
The following keywords are prohibited from Search Campaigns and PPC marketing and campaigns: MncHost, MncHost.com, MncHost.com, inc., www.MncHost, www.MncHost.com, or any variation of our Trademark.
(c) Prohibited SEM Ad Copy Content
Official, official site or any variation of official site that creates confusion to the consumer or a misrepresentation of who the actual web host is.
(d) Prohibited SEM Display URL Content
Publishers are not allowed to use MncHost.com as the display url for any PPC advertising.
(e) Direct Linking
Publishers are not allowed to link directly to our Web site from search marketing campaigns.
(f) Prohibited Website Content
Affiliates are NOT permitted to use cookie stuffing techniques that set the tracking cookie without a user clicking on the affiliate link. (This includes but not limited to the use of iframes) Affiliates may NOT copy our website or portions of our website and display it on their own site or subdomain.